Refund Policy

This Refund Policy is provided for informational purposes only and does not modify, replace, or supersede the terms of any executed agreement between Auctum (“Company,” “we,” “us,” or “our”) and its clients.

All services provided by Auctum are governed exclusively by written contracts, statements of work, and applicable service agreements. In the event of any conflict between this Refund Policy and a signed agreement, the terms of the executed agreement shall control.

Last Updated: [Insert Date]

This Refund Policy Terms and Conditions (“Refund Policy”) governs all refund-related matters associated with Auctum’s services.

By engaging with Auctum or using this website, you acknowledge and agree to this Refund Policy.

1. No Refund Policy

Auctum operates on a strict no-refund basis.

All fees paid for services are non-refundable, including but not limited to:

• Setup fees

• Monthly retainers

• Subscription fees

• Implementation, onboarding, or integration fees

• Professional services fees

This applies regardless of usage, performance, results, dissatisfaction, or early termination.

2. Exception – Inaccurate Billing Only

Refunds will be considered only in the event of verifiable inaccurate billing, as defined within the applicable executed contract.

Examples may include:

• Duplicate charges

• Charges materially inconsistent with the agreed contractual terms

• Billing errors caused directly by Auctum

Performance-related issues, perceived lack of results, or strategic disagreements do not constitute inaccurate billing.

3. Billing Disputes Procedure

All billing disputes must:

• Be submitted in writing

• Be raised within the timeframe specified in the applicable contract

• Include sufficient documentation to substantiate the claim

Failure to dispute billing within the contractual dispute window constitutes acceptance of the charges.

4. No Chargebacks or Payment Reversals

Clients agree not to initiate chargebacks, payment reversals, or payment disputes with financial institutions for services rendered under a valid contract.

Unauthorized chargebacks may be considered a breach of contract and subject to collection, legal action, or service suspension.

5. Contractual Control

Refund eligibility, if any, is determined solely by the terms outlined in the executed service agreement.

This Refund Policy does not create additional rights or obligations beyond those expressly stated in such agreements.

6. Service Termination

Termination of services—whether initiated by the client or Auctum—does not entitle the client to any refund of fees paid, except as expressly stated in the applicable contract.

7. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

8. Contact Information

Refund or billing inquiries may be directed to:

Auctum
📧 [Insert billing or support email]

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.